Return info

Returns & Complaints

This information applies to consumer purchases made through the Viking Arm webshop.

How to return your order

1. Notify us

Let us know within 14 days of receiving your goods that you wish to withdraw from your purchase. Email support@vikingarm.com with a clear statement of your decision. Please include your order number to help us identify your order.

You may also use our standard withdrawal form, but this is not obligatory.

2. Send the goods back

Send the goods back within 14 days after notifying us. Please include your order number in the parcel and use the return address below that matches the original delivery country of your order.

For returns under the right of withdrawal, you pay the direct return shipping costs unless we have agreed to cover them.

If your product is faulty or you received the wrong item, please see Complaints and Warranty below.

Where to send your return

Orders delivered to an EU country → Return to Sweden

These orders are dispatched from our Swedish fulfilment warehouse and should be returned to:

Sellvibe AB
Nolhagavägen 12
523 93 Marbäck
SWEDEN

Orders delivered to Norway → Return to Norway

These orders are dispatched from Viking Arm in Lommedalen and should be returned to:

Viking Arm AS
Lommedalsveien 230
1353 Bærums Verk
NORWAY

Please use the address that matches your order’s original delivery country, unless we have provided different return instructions. If you are unsure which address to use, contact support@vikingarm.com.

Package the goods securely. We recommend using a tracked shipping service and keeping your proof of postage.

3. Receive your refund

We will reimburse you without undue delay and no later than 14 days after receiving your withdrawal notice. However, we may withhold reimbursement until we have received the goods back or you have provided evidence of having sent them back, whichever is earlier.

Detailed Information on Withdrawal, Returns and Complaints

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

If goods from one order are delivered separately, the period expires 14 days after the day on which you, or that third party, receive the last item.

To exercise your right of withdrawal, you must inform Viking Arm AS of your decision by a clear statement, for example by email to support@vikingarm.com.

You may use our standard withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the withdrawal period expires.

2. Effects of Withdrawal

If you withdraw from the entire purchase, we will reimburse all payments received from you, including the costs of standard delivery. This excludes any supplementary costs arising if you chose a delivery method other than the least expensive standard delivery offered by us.

Reimbursement will be made without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Reimbursement will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Any lawful deduction for diminished value will be assessed as explained in section 4 below.

3. Returning the Goods and Return Costs

You must send the goods back without undue delay and no later than 14 days from the day on which you notify us of your withdrawal.

The deadline is met if you send the goods before this 14-day period expires.

Use the appropriate address in Where to send your return above:

Orders originally delivered to an EU country: return to Sellvibe AB in Sweden.
Orders originally delivered to Norway: return to Viking Arm AS in Lommedalen, Norway.

For returns under the right of withdrawal, you will bear the direct cost of returning the goods unless we have agreed to cover it. If we failed to inform you of this obligation before you placed your order, we will cover the direct return costs.

This customer-paid return policy does not apply to returns of defective or incorrect goods for which we are responsible. Please see section 5 below.

Please package the goods securely. We recommend tracked shipping and keeping your proof of postage.

4. Condition of Returned Goods and Diminished Value

You may inspect the goods to establish their nature, characteristics and functioning, as you would reasonably do in a shop.

Handling the product beyond what is necessary for this purpose does not, by itself, remove your right of withdrawal. However, you are liable for any resulting reduction in the product’s value.

Please return the product with all included parts and accessories and, where possible, in its original packaging. Original packaging is not a condition for exercising your right of withdrawal.

If handling beyond what is necessary has reduced the product’s value, we may deduct an amount corresponding to that actual reduction from your refund. This is not a fixed handling or restocking fee. We will explain the reason for and amount of any deduction.

No deduction for diminished value will be made if we have failed to provide the legally required information about the right of withdrawal.

5. Complaints and Warranty

If a product is defective, develops a fault, or is not what you ordered, please contact:

support@vikingarm.com

To help us assess the issue, please provide:

Your order number or other proof of purchase.
A description of the issue.
Photos or video, if relevant and available.

We will assess your complaint and arrange an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include repair or replacement, or a price reduction or refund where you are legally entitled to one.

Where we are responsible for a defect or incorrect delivery, we will cover the necessary return shipping costs. Please contact us before sending the product so that we can arrange the return and confirm the appropriate return address.

The 14-day withdrawal period does not limit your statutory rights concerning faulty or incorrect goods. Any commercial warranty is additional to, and does not restrict, those rights.

6. Contact Information