Returns & Complaints

This information applies to consumer purchases made through the Viking Arm webshop. For the full Terms and Conditions of Sale, please see [Terms and Conditions of Sale].

Returns under the right of withdrawal

You may withdraw from your purchase within 14 days of receiving the goods, without giving any reason. If mandatory consumer protection law in your country of residence provides more favourable rights, those rights apply instead.

1. Notify us
Before the 14-day period expires, email webshop@vikingarm.com with a clear statement that you wish to withdraw from the purchase. Please include your order number. You may also use our [withdrawal form], but this is not required.

2. Send the goods to our return warehouse
Important: Do not send webshop returns to Viking Arm AS in Norway. Webshop orders are dispatched from Sweden by our third-party fulfilment partner, Sellvibe AB.

Unless we have expressly instructed you otherwise, send your return to:

Sellvibe AB
Nolhagavägen 12
523 93 Marbäck
SWEDEN

Send the goods back within 14 days after notifying us. For withdrawals, you pay the direct return cost unless we have agreed otherwise. Please package the goods securely, include your order number, and use tracked shipping where possible.

3. Refund
We will reimburse you in accordance with the Terms and Conditions of Sale. We may withhold the refund until we have received the goods back or you provide proof that they have been sent.

Faulty, damaged or incorrect goods

Do not return faulty, damaged or incorrect goods before contacting us. Please email support@vikingarm.com with your order number, a description of the issue, and photos or video where relevant. We will advise on the next steps and cover necessary return costs where we are responsible.